Refund policy
Returns Policy
We offer a 30 day returns policy. This means you have 30 days from the date you receive your item to request a return.
Eligibility for returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase or receipt
How to start a return
To initiate a return, please contact us at: info@leisuremegastore.co.uk
Once your return has been authorised, items should be sent to the following address:
Leisure Megastore Ltd
Eastbourne Road
South Godstone
Surrey
RH9 8JE
Please include a copy of your order confirmation or receipt inside the parcel. This is essential to ensure your return can be identified and processed correctly.
Return postage
Unless the item is faulty or not as described, return postage costs are the responsibility of the customer. We strongly recommend using a tracked delivery service and retaining proof of postage, as goods remain your responsibility until received and signed for by us.
We cannot be held responsible for items lost or damaged in transit.
Collections
If you would like us to arrange collection of an unwanted item, a £30 collection fee will be deducted from your refund.
For large or heavy items, we can arrange a courier collection at a mutually agreed cost. All items must be securely packaged and ready for collection. Failed collections due to inadequate packaging may result in additional charges. Collections are made Monday to Friday only.
Refunds
Please note that original delivery charges are non refundable on unwanted returns.
If an item has been used, we reserve the right to apply a deduction based on diminished value, which may be up to 20 percent of the original purchase price depending on condition.
Important information
Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, please contact us at info@leisuremegastore.co.uk and we will be happy to help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@leisuremegastore.co.uk